TETRIS EFFECT SUPPORT

Where can I report a bug?
Email us at support [at] enhance-experience.com or report it on our Discord https://discord.gg/enhance.

Choose your game below:

Tetris Effect: Connected (Xbox Series X|S, Xbox One or PC)

  • Patch Notes: v1.0.6 – 11/20/20 (link)
  • Patch Notes: v1.0.5 – 11/13/20 (link)

Tetris Effect (Epic Games Store – PC)

Tetris Effect – PS4/PSVR or Oculus Quest:
Email us at support [at] enhance-experience.com or report it on our Discord https://discord.gg/enhance and let us know what’s happening.

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Tetris Effect: Connected Patch 1.0.6 (11/20/20)

——–Patch notes v1.0.6——–

NOTE: 1.0.6 players can only play Ranked Match with 1.0.6 players; also, the “Weekend Ritual” event will only appear for 1.0.6 players. PC players please make sure to update your game before playing online. (Friend Match can still match players of different versions but will cause sync issues.)

  1. Fixed a bug causing Score Rating (SR) to sometimes increase or decrease by incorrect amounts.
  2. Added 1500 to all existing players’ SR in all modes (new players will now start at 3500 SR instead of 2000 SR) to better align with how other aspects of the matchmaking system were designed to function. Will continue to monitor and adjust this as needed.
  3. In Ranked Match, adjusted Score Attack and Classic Score Attack Modes to end once there is a winner. Note: Not our ideal solution, since the winning player now can no longer continue to play for a High Score, but a (hopefully) temporary measure while we investigate ways to allow the losing player the option to leave a match. Until then, we have also removed the leaderboards for High Score in both Score Attack modes.
  4. In Zone Battle Mode, adjusted the amounts of Broken Lines sent as a result of higher-level Combos (from [0, 1, 1, 2, 2, 3, 3, 4, 4, 4, 5 from there on] to [0, 1, 1, 2, 2, 2, 3, 3, 3, 3, 3, 3, 4 from there on]) to account for high-level play. Will continue to monitor and adjust this as needed.
  5. In Connected Vs. Mode, adjusted attack values for when skilled and highly-skilled players control the boss (and could be de-facto invincible). Will continue to monitor and adjust this as needed.
  6. In Connected Vs. Mode, increased amount of Line Clears required by the Tetrimidion boss to activate Blitzes.
  7. In Connected Vs. Mode, players with under 2000 SR will be reset to 3500 SR (due to a bug which reset some players SR to 0 in this mode).
  8. Fixed a bug causing soft lock in Mystery Mode in certain situations.
  9. [PC] Fixed a bug causing Classic Score Attack Mode to crash under certain settings.
  10. [XB1] Performance improved in Score Attack and Classic Score Attack modes. Will continue to monitor and adjust this as needed.
  11. [XSX/S, XB1] Voice chat enabled (though default setting is still ‘off’). Working on PC version support. Note: enabling voice chat may increase the likelihood of crashing when entering or exiting multiplayer modes with an unstable network connection. Please disable voice chat if you encounter this problem and we will continue to investigate.
  12. [PC] Fixed an issue with certain controllers / sign-ins causing issues such as appearing offline.

COMMON KNOWN ISSUES (not a comprehensive list):

  • [XSX/S, XB1] After suspending and resuming the game, there can be difficulties sending / accepting invites or joining online sessions. For now, if you encounter this issue please quit and restart the game.
  • [PC] Switching profiles mid-game does not work.
  • [PC] Alt-Tab causing the game to hang on some PC configurations.
  • In Connected and Connected Vs. Modes, if the last of the 3-player-team tops out just before the Connected Zone (where all three Matrices combine), it will trigger a bug where the game cannot continue as usual after selecting “Retry.”

PC users: Please open the Microsoft Store page to download the latest version!

パッチの内容 v1.0.6 (Japanese translation)

 

 

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Tetris Effect: Connected Patch 1.0.5 (11/13/20)

——–Patch notes v1.0.5——–

  1. Addressed Multiplayer > Ranked Mode where players are getting errors or endless “Searching…” loops.
  2. Improved performance on Xbox One on particle heavy stages.
  3. Fixed severe slowdown on Kaleidoscope on certain PCs.
  4. Fixed SR Rank issues on all platforms.
  5. Fixed performance / framerate drops in Multiplayer menus when staying in or switching between multiple menus (Tutorials, Rankings, etc.).
  6. Fixed rare cases the game can crash and return to the Xbox Home when starting a Multiplayer Local Match.
  7. Other minor bug fixes and adjustments.

PC users: Please open the Microsoft Store page to download the latest version!

パッチの内容 v1.0.5 (Japanese translation)

 

 

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KNOWN ISSUES [11/18/20]
(Xbox Series X|S, Xbox One, Win 10 PC)

[XSX|S, XB1, PC]

  1. Looking into fix for SR bug and re-balancing adjustment.
  2. Working on force end to Classic and regular Score Attack modes once there’s a winner.

[PC]

  1. Working on fixes for certain drivers on PC. (Metamorphosis level crash, etc.)

In addition, we’re continuing to look into other issues and working on fixes.

既知の問題 [11/18/20] (Japanese translation)

 

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KNOWN ISSUES [11/12/20]
(Xbox Series X|S, Xbox One, Win 10 PC)

[XSX|S, XB1, PC]

  1. Multiplayer > Ranked Mode where players are getting errors or endless “Searching…” loops on all platforms.
  2. SR Rank issues (% or overall rank) on all platforms.
  3. Only the host might have controller vibrations in Connected mode.
  4. Performance / framerate drops in Multiplayer menus when staying in or switching between multiple menus (Tutorials, Rankings, etc.). Start a match or return to Main Menu to reset performance.
  5. In rare cases the game can crash and return to the Xbox Home when starting a Multiplayer Local Match

[PC]

  1. Severe slowdown on Kaleidoscope on certain PCs.
  2. Crash on The Deep and Spirit Canyon levels on certain PCs.
  3. Fatal error or black screen at launch (AMD graphics driver issue) on certain PCs. (Please update your graphics drivers and have the latest Windows updates installed)

In addition, we’re continuing to look into other issues and working on fixes.

既知の問題 [11/12/20] (Japanese translation)


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FATAL ERROR CRASH (AMD Graphics Cards)

  1. Please update your AMD drivers to the latest version and also try installing any latest Windows Updates on your PC.
  2. Reboot your PC.
  3. Relaunch the game Please try that and report back.
  4. If the issue still persists, please send us an email with the information below.

 

 

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TROUBLE RUNNING THE GAME ON PC?

First, please check to see if you have the latest Windows Updates and graphics drivers installed on your PC.

Confirm that your PC meets at least the minimum spec (see below).

VR available on the Epic Games Store version only for now. VR update coming to Windows 10 version soon.

Windows 10 PC

MINIMUM DESKTOP MODE SPECS:
OS: Windows 10 (64-bit)
Processor: Intel i3-4340
Memory: 4 GB RAM
Graphics: NVIDIA GTX 750 Ti equivalent or greater
DirectX: Version 11
Storage: 5 GB available space
Sound Card: DirectX 11 Compatible
RECOMMENDED DESKTOP SPECS:
OS: Windows 10 (64-bit)
Processor: Intel i5-4590
Memory: 8 GB RAM
Graphics: NVIDIA GTX 970 equivalent
Storage: 5 GB available space
DirectX: Version 11
Sound Card: DirectX 11 Compatible
Addl. notes: GTX 1070 or greater recommended

 

Epic Games Store PC

MINIMUM DESKTOP MODE SPECS:
OS: Windows 7/8/10 (64-bit)
Processor: Intel i3-4340
Memory: 4 GB RAM
Graphics: NVIDIA GTX 750 Ti equivalent or greater
DirectX: Version 11
Storage: 5 GB available space
Sound Card: DirectX 11 Compatible
RECOMMENDED DESKTOP SPECS:
OS: Windows 7/8/10 (64-bit)
Processor: Intel i5-4590 (required for VR)
Memory: 8 GB RAM
Graphics: NVIDIA GTX 970 equivalent (required for VR)
Storage: 5 GB available space
DirectX: Version 11
Sound Card: DirectX 11 Compatible
Additional notes: GTX 1070 or greater recommended for VR


 

 

To find the dxdiag file:

  • Press the [Windows]+[R] keys on your keyboard to bring up the Run command.
  • In the “Run” command box, type in dxdiag and press Enter. The DirectX Diagnostic Tool pop-up window should appear.
  • When DxDiag opens, check to see if there’s a button that says Run 64-bit DxDiag – if there is click it.
  • Click on “Save all Information.”
  • Save the information to your Desktop, keep the file name as is. (Should be a text file.)

 

 

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Tetris Effect: Connected (Xbox Series X|S, Xbox One or PC)

How to report bugs
Please include the below when reporting any bugs. This information will help us quickly troubleshoot your problem! Email the information to support [at] enhance-experience.com.

  1. System: Series X|S, Xbox One or PC
  2. Version # (Can be found on the bottom left of title screen)
  3. DxDiag file (PC players)

If you’re on PC, please include the following information:

  • PC model
  • Windows OS version
  • GPU
  • CPU
  • Display monitor setup
  • Controller you’re using (Mouse/Keyboard, gamepad) If the issue is related to the gamepad please also let us know the name of the model you are using.

Fatal error crash? (Click here)

 

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Tetris Effect Epic Games Store PC

How to report bugs
Please include the below when reporting any bugs. This information will help us quickly troubleshoot your problem! Email the information to support [at] enhance-experience.com.

  1. Supported VR Headsets: Oculus Rift and HTC VIVE
  1. Which mode do I select when playing on Oculus Rift or HTC Vive?
  • When playing the game with Oculus, click on the gear icon on the right of “Launch” and please select Launch in Oculus VR.
  • When playing the game with Vive, click on the gear icon on the right of “Launch” and please select Launch in SteamVR.
  1. If you see Microsoft Visual C Runtime or Direct X error at launch?

Our game requires DirectX June 2010, Visual C++ Redist 2015 to launch. Please install the “vc_redist.x64.exe,” “directx_Jun2010_redist.exe” that are inside the
\TetrisEffect\SharedRuntime.

More FAQs can be found here.

Please include the below when reporting any bugs. This information will help us quickly troubleshoot your problem!

  • DxDiag file (instructions above)
  • PC model
  • Windows OS version
  • GPU
  • CPU
  • Display monitor setup
  • Controller you’re using (Mouse/Keyboard, gamepad) If the issue is related to the gamepad please also let us know the name of the model you are using.

Fatal error crash? (Click here)